Delete your Kotomichi account and data
This page explains how to delete your account in the Kotomichi app ("Kotomichi Japanese: JLPT") and the data linked to it. The app is developed by FRY Systems.
1. Delete your account in the app
Open the app and go to Settings > Account > Delete account. You will be asked to sign in once more to confirm. Your account and the learning records saved in the cloud are deleted right away.
2. Ask us to delete your account
If you cannot use the app, email info@fry-systems.com with the subject "Delete my account". Please send it from the email address of your account, and tell us which sign-in method you used (Google, Facebook, Apple, or email). We will delete your account and data within 30 days and reply to let you know.
3. What is deleted
- Your account: sign-in information, email address, and display name.
- The copy of your learning records saved in the cloud: learned items, daily study records, medals, streak, learning goal, and display language.
4. What is not deleted
- Learning records saved on your device are not removed by account deletion. Clear the app data or uninstall the app to remove local records; your operating system may keep or restore a device backup according to your device settings.
- Contact-form messages are stored separately from your account. If you want these deleted too, include this in your request and provide enough information to locate the messages. Otherwise they are kept only as long as needed to handle the inquiry, and no longer than 2 years after receipt, including Firestore and forwarded email copies.
- We do not attach your account user ID to usage and crash reports. These reports and advertising data use separate device or installation identifiers, so deleting your account does not automatically delete them. Their retention is explained in section 11 of our Privacy Policy. Contact info@fry-systems.com for help with a request about this data.
5. If you signed in with Facebook
Deleting your account as described above also deletes the data we received through Facebook Login. You can also remove Kotomichi from your Facebook account in Facebook Settings > Apps and websites.
6. Contact
Questions about deleting your data: info@fry-systems.com.